In the Context of Service Enthusiasm, Which of the Following

question 20

Multiple Choice

In the context of service enthusiasm, which of the following statements is true of reputation?

• A) It helps an organization attract and keep new customers.
• B) It does not provide a competitive edge.
• C) It is a core component of the traditional sales process.
• D) It helps minimize critical encounters with customers.
• E) It does not require a service-minded corporate culture.

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Definitions:

Continental Plates

Large landmasses made of continental crust, floating on the viscous upper mantle of the Earth, and continually moving due to tectonic processes.

Mountain Ranges

Chains or clusters of mountains that are formed by tectonic plate interactions or volcanic activity.

Continental Collision

The process whereby two continental plates collide, leading to mountain building and seismic activity.

Subduction

The process by which one tectonic plate moves beneath another plate and sinks into the mantle due to gravitational forces.