Which of the Following Actions Can Enhance a Customer's Feelings

question 41

Multiple Choice

Which of the following actions can enhance a customer's feelings toward a salesperson and his or her organization?

• A) Focusing on short-term orders
• B) Applying the practices of traditional selling
• C) Using cold canvassing for customer prospecting
• D) Periodically inquiring about customer satisfaction
• E) Directing the customer to after-sales support

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Definitions:

Implicit

Something suggested or understood without being directly expressed.

Explicit

Clearly expressed or fully detailed, leaving no room for confusion or doubt.

Social Norms

Shared, unstated rules or standards of behavior that are considered acceptable within a group or society.

Family Members

Individuals who are part of an extended family, including parents, siblings, grandparents, and other close relatives.