Research on Positive Illusions and Goal-Setting Indicates That ____

question 76

Multiple Choice

Research on positive illusions and goal-setting indicates that ____.

• A)when setting goals, most people set aside positive illusions and are (at least temporarily)realistic
• B)most people are overly optimistic and ambitious when setting goals
• C)because most people have positive illusions about themselves and their lives, they usually fail to set goals at all (and just assume that things will turn out well)
• D)because most people have positive illusions about themselves and their lives, they tend to set goals for the distant future, but not goals for the present or immediate future

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Definitions:

Customer Satisfaction

A measure of how products or services meet or surpass customer expectations.

Employee Morale

The comprehensive perception, mood, contentment, and assurance experienced by workers in their job environment.

Customer Satisfaction

The measurement of how well a company's products or services meet or exceed the expectations of its customers.

Costing Measure

A method or metric used to calculate the total costs involved in the production of goods or delivery of services.