When People Are Extremely Aroused, Their Work Performance Often Suffers

question 18

Multiple Choice

When people are extremely aroused, their work performance often suffers. Research suggests that this is likely because extremely aroused people ____.

• A)are so narrowly focused on the task at hand  that they frequently miss (and fail to make use of)other relevant, useful information
• B)are easily distracted by irrelevant stimuli, failing to focus their attention on the most important pieces of the task at hand
• C)tend to multitask and rush through jobs-such that they fail to attend to details and make a relatively large number of careless errors
• D)are overly confident in their capabilities and thus fail to double-check or question their work product

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Definitions:

Quality

How well a product or service fulfills or goes beyond what customers anticipate.

Agency Costs

The costs associated with resolving conflicts of interest between principals and agents, including monitoring and incentive expenses.

Principals

Individuals or entities that authorize agents to act on their behalf in business transactions.

Incentivizing Agents

Strategies to motivate individuals or entities acting on behalf of others or organizations towards desired behaviors or goals, often through rewards or benefits.