Ella's Company Cannot Afford to Give Its Customer Service Representatives

question 92

Multiple Choice

Ella's company cannot afford to give its customer service representatives (CSRs) cost-of-living raises. The company decides, instead, to give them one-time bonuses based on CSR productivity. That is, more productive CSRs will get larger bonuses. This ensures ____.

• A)underbenefiting
• B)over-benefiting
• C)equity
• D)equality

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Definitions:

Dishonor

In finance, the refusal or inability of a drawee of a negotiable instrument to pay the amount due upon presentment.

Actual Payment

The real transfer of funds from one party to another, completing a transaction or settling a debt.

EFT Payments

Electronic funds transfer payments involve moving money from one account to another without the exchange of physical money.

Authorize

To give official permission or power to do something.