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Rather than attempting to eliminate leader __________, the leaders should use their reactions in productive and therapeutic ways.
Customer Insights
Deep understanding or findings about customers that allow for better strategic decisions in marketing, product development, and customer experience improvement.
Customer Assessment
The process of evaluating customer needs, satisfaction, and feedback to improve products or services and enhance customer relations.
Customer-Oriented Metrics
Customer-oriented metrics are quantitative measurements used to assess how well a company meets the needs and expectations of its customers, including satisfaction scores, retention rates, and customer lifetime value.
Customer Relationship Management
Refers to practices, strategies, and technologies used by companies to manage and analyze customer interactions and data throughout the customer lifecycle.
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