In a Working Group, While One Member, Nicole, Shared Another

question 12

Multiple Choice

In a working group, while one member, Nicole, shared another, Beth, made a rude comment under her breath. Nicole overheard Beth and told her it really upset her. Beth responded by telling Nicole she was being too sensitive. In a slightly raised voice, Nicole continued explaining why she was upset. Beth told Nicole to stop shouting and to calm down, which resulted in Nicole becoming even more frustrated. How should the group leader respond?

• A) Allow Nicole to continuing explaining her frustration, while blocking Beth to work.
• B) Facilitate their interaction so neither of them shut down and to assess the impact of the conflict on the other group members.
• C) Block Nicole from continuing in order to allow Beth to work on her issues.
• D) Block both Nicole and Beth from continuing and ignore the issue by bringing up something different.

---

Definitions:

Nature

The inherent qualities or characteristics of a person or thing; also refers to the physical world and its biological processes.

Interests

The stakes or investments that individuals or groups have in a particular issue, outcome, or situation.

Personal Intervention

Direct and personal involvement in attempting to alter a situation or outcome.

Morphogenesis

The biological process that causes an organism to develop its shape and structure.