In a Working Group, While One Member, Nicole, Shared Another

question 12

Multiple Choice

In a working group, while one member, Nicole, shared another, Beth, made a rude comment under her breath. Nicole overheard Beth and told her it really upset her. Beth responded by telling Nicole she was being too sensitive. In a slightly raised voice, Nicole continued explaining why she was upset. Beth told Nicole to stop shouting and to calm down, which resulted in Nicole becoming even more frustrated. How should the group leader respond?

• A) Allow Nicole to continuing explaining her frustration, while blocking Beth to work.
• B) Facilitate their interaction so neither of them shut down and to assess the impact of the conflict on the other group members.
• C) Block Nicole from continuing in order to allow Beth to work on her issues.
• D) Block both Nicole and Beth from continuing and ignore the issue by bringing up something different.

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Definitions:

Social Norm

Unwritten rules that dictate the acceptable and expected ways for individuals to act within a group.

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Skilled laborers who build, maintain, and repair structures such as buildings, roads, and bridges.

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The dynamic exchanges between a parent and child, which can significantly influence the child's development and behavior.

Social Norms

Accepted behaviors or rules within a society or group that guide members' actions and interactions, promoting order and cohesion.