This Approach Incorporates the Expected Future Impacts of a Decision

question 8

Multiple Choice

This approach incorporates the expected future impacts of a decision into the analysis.

• A)Virtue ethics
• B)Consequentialism
• C)Cost-benefit analysis
• D)Risk-benefit analysis
• E)All of the above

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Definitions:

Service Recovery

Training and empowering frontline workers to solve a problem immediately.

Kaizen

A Japanese business philosophy of continuous improvement of working practices, personal efficiency, etc.

Empowering

The act of giving individuals or teams more authority and responsibility, enabling them to make decisions and contribute to organizational goals.

Service Quality

The perception of how well a service meets or exceeds customer expectations, often evaluated through dimensions like reliability, responsiveness, assurance, empathy, and tangibles.