Josh Considers Complaining to a Hotel Manager About Poor Service

question 55

Multiple Choice

Josh considers complaining to a hotel manager about poor service he has received,but he decides not to because he thinks nothing good will come of it.According to Rotter,the component of behavior prediction that Josh's decision most clearly illustrates is

• A) behavior potential.
• B) expectancy.
• C) psychological situation.
• D) reinforcement value.

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Definitions:

Exchange Rates

The value of one currency for the purpose of conversion to another.

Inventory Purchase

The acquisition of goods and materials a company intends to sell or use in the production process.

Amount Record

The documentation of the monetary value of transactions or balances.

Settlement Date

The date on which a trade of financial instruments is finalized, with the transfer of securities and funds between parties.