When Speaking on the Telephone, You Lose the ____ Feedback

question 8

Multiple Choice

When speaking on the telephone, you lose the ____ feedback that is so valuable in effective communications.

• A)positive
• B)constructive
• C)nonverbal
• D)written

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Definitions:

Delivery Gap

The discrepancy between a company's service quality specification and the actual service delivery, often leading to customer dissatisfaction.

Perishable

Describes goods that have a limited lifespan and can deteriorate quickly if not consumed or used within a certain period, such as food products.

Delivery Gap

The difference between a company's service quality performance compared to customer service expectations.

Zone Of Tolerance

The area between customers’ expectations regarding their desired service and the minimum level of acceptable service—that is, the difference between what the customer really wants and what he or she will accept before going elsewhere.