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Sally is a new recruit in a state correctional academy class. She has no prior knowledge of the criminal justice system and has never been in a prison before. During the first week of class she learns the fundamentals of the criminal justice system and, specifically, the correctional system. The corrections academy is intent on producing quality officers who are committed to professionalism. Which of the following is NOT one of the qualities that Sally should possess?
Grammar and Punctuation
The set of rules and conventions that govern the structure of sentences and the correct use of symbols in a language.
Clarity
The quality of being easily understood, free from ambiguity or obscurity.
Workplace Communication
The process of exchanging information and ideas, both verbally and non-verbally, within an organization.
Emotional Intelligence
The ability to understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
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