One Technique That Improves Business Writing Is the Use of Empathy

question 87

Multiple Choice

One technique that improves business writing is the use of empathy. Empathy refers to

• A)using inclusive language to eliminate bias.
• B)putting yourself in the receiver's shoes to adapt the message to the receiver's needs.
• C)appealing to the audience by using a sender focus.
• D)formatting documents to meet business standards.

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Definitions:

Orientation

Refers to the direction or manner of someone's interests, feelings, or actions.

Personalized

Tailored or customized to fit an individual's specific needs, preferences, or identity.

Win-lose Feud

A conflict resolution scenario where one party's gain is perceived as the other's loss.

Perspective

a particular attitude towards or way of regarding something; a point of view.