Positive Language in Business Messages

question 28

Multiple Choice

Positive language in business messages

• A)is an attempt to mislead readers.
• B)conveys less information than negative language.
• C)grants the reader all requests or demands.
• D)tells what is and what can be done .

---

Definitions:

Self-Esteem

Refers to how much value people place on themselves; it is the perception of one's own worth or abilities.

Concession Bargaining

The process of getting each side in a conflict to willingly make concessions in exchange for concessions made by the opposing side.

Low Conformers

Individuals who tend not to follow the norms or standards set by their social group or society.

Tolerate

To allow the existence, presence, or practice of something that one does not necessarily like or agree with, without interference.