Courteous Business Messages

question 3

Multiple Choice

Courteous business messages

• A)avoid using words that sound demanding or preachy.
• B)often turn demands into rhetorical questions.
• C)avoid hostility or anger.
• D)All answer choices are correct.

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Definitions:

Functional Relation

The relationship between a specific behavior and the environmental conditions that reliably influences the occurrence of this behavior.

Gradual Behavior Change

A slow and systematic modification of behavior patterns over time.

Multiple Baseline Design

An experimental design that introduces the intervention at different times across settings, behaviors, or subjects to demonstrate control over the variables being examined.

Changing Criterion Design

An experimental design in which the effect of the intervention is demonstrated by how well the behavior matches a criterion that is systematically altered.