When You Expect a Reader of Your Message to Be

question 67

Multiple Choice

When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should

• A)put the bad news first.
• B)begin with the main idea.
• C)explain all background information first.
• D)send the message via e-mail, text message, or IM.

---

Definitions:

Americans With Disabilities Act

U.S. civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public.

ADA

The Americans with Disabilities Act, a civil rights law that prohibits discrimination based on disability.

Social Security Act

A 1935 US law establishing a system of federal old-age benefits, and providing for unemployment insurance, disability insurance, and survivors' insurance.

Retirement Age

The age at which a person is generally expected to retire from the workforce, often determined by government policy or employment contracts.