Which of the Following Sentences Is Most Effective in De-Emphasizing

question 74

Multiple Choice

Which of the following sentences is most effective in de-emphasizing the bad news?

• A)Although cash refunds are not offered, you can exchange resalable merchandise .
• B)Although you can exchange returned merchandise, cash refunds are not available.
• C)Because we only exchange merchandise, it is impossible for you to receive a cash refund.
• D)Because of our exchange policy, you may not receive a cash refund.

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Definitions:

Mast Cell

A type of white blood cell part of the immune and neuroimmune systems, which releases histamine and other substances during inflammatory and allergic reactions.

Macrophage

A type of white blood cell part of the immune system, involved in the detection, phagocytosis, and destruction of bacteria and other harmful organisms.

Red Blood Cell

A type of blood cell that is responsible for carrying oxygen from the lungs to the body's tissues and returns carbon dioxide from the tissues back to the lungs.

Cytotoxic T Cells

Immune cells responsible for destroying cancerous cells, those infected (especially by viruses), or cells otherwise harmed.