Which of the Following Sentences Is Most Effective in De-Emphasizing

question 74

Multiple Choice

Which of the following sentences is most effective in de-emphasizing the bad news?

• A)Although cash refunds are not offered, you can exchange resalable merchandise .
• B)Although you can exchange returned merchandise, cash refunds are not available.
• C)Because we only exchange merchandise, it is impossible for you to receive a cash refund.
• D)Because of our exchange policy, you may not receive a cash refund.