Most E-Mail Messages and Memos

question 32

Multiple Choice

Most e-mail messages and memos

• A)have nonsensitive topics and begin directly.
• B)require persuasion.
• C)are indirect and begin with an explanation.
• D)need not be carefully organized because they are informal.

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Definitions:

Retention

The ability of a company or organization to keep its employees from leaving their jobs.

Credibility

The quality of being trusted and believed in.

Varied Vocabulary

The use of a wide range of words to enhance communication clarity and effectiveness.

Jargon

Special words or expressions used by a particular profession or group that are difficult for others to understand.