Most E-Mail Messages and Memos

question 32

Multiple Choice

Most e-mail messages and memos

• A)have nonsensitive topics and begin directly.
• B)require persuasion.
• C)are indirect and begin with an explanation.
• D)need not be carefully organized because they are informal.

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Definitions:

Steve Duck

A scholar known for his work in the field of interpersonal relationships and communication.

Social Nature

The inherent inclination of humans to form groups, establish norms, and create and maintain societal structures.

Similar Attitudes

The extent to which individuals share the same views, opinions, or evaluations about specific subjects or topics.

Positive Reinforcement

A method of encouraging desired behavior by rewarding positive actions, thereby increasing the likelihood they will be repeated.