Which of the Following Statements Best Describes the Use of Letters

question 92

Multiple Choice

Which of the following statements best describes the use of letters, e-mails, and memos in businesses today?

• A)Businesses use memos to deliver positive messages internally and externally, but they use formal business letters to deliver negative messages.
• B)E-mail delivers most internal communication, hard-copy memos deliver most external communication, and letters communicate only legal issues.
• C)Despite the popularity of e-mail, in certain situations letters remain the preferred channel of communication for delivering messages outside an organization.
• D)Businesses today use e-mail, memos, and letters interchangeably for all audiences, purposes, and messages.

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Definitions:

Anxiety

A feeling of worry, nervousness, or unease about something with an uncertain outcome, often reflecting a condition of excessive concern.

Depression

A condition relating to mental health, characterized by a constant feeling of depression or a lack of enthusiasm in activities, that severely impacts day-to-day life.

Delusion

A firmly held belief that contradicts reality, often a symptom of psychiatric disorders.

Anxiety

A feeling of worry, nervousness, or unease, typically about an imminent event or something with an uncertain outcome.