Which of the Following Openings Is Most Appropriate for a Claim

question 69

Multiple Choice

Which of the following openings is most appropriate for a claim message?

• A)For the past four years, we have held our annual banquet at your fine restaurant.
• B)On January 31 a number of our employees attended a banquet at your restaurant.
• C)Please process a refund for $68 to reimburse us the amount we were overcharged for our banquet.
• D)We were extremely upset to learn that we were charged too much for our banquet .

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Definitions:

Temperature

A measure of the degree of internal heat of an object or environment, commonly measured in degrees Celsius, Fahrenheit, or Kelvin.

Preferences

Individual tastes or choices among a set of options or goods.

Negative Relationship

Relationship in which increases in scores for one variable are associated with decreases in scores of another variable.

Instructor

A person who teaches or educates, often within a school or academic context.