When Granting a Customer's Claim, a Business Communicator Should Include

question 12

Multiple Choice

When granting a customer's claim, a business communicator should include an opening in an adjustment message that

• A)summarizes the reader's claim and request.
• B)presents the good news immediately.
• C)explains and clarifies the company's position.
• D)builds goodwill.

Appreciate the cognitive mapping processes and their biological underpinnings.

Identify the distinctions between behavior-reinforcement beliefs and expectancies.

Describe the phenomenon of learned helplessness and its impacts on behavior.

Understand the difference between place and response learning in animals.

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Definitions:

Industrial Growth

The increase in production and economic scale within the industrial sector, leading to the expansion of industries and manufacturing capabilities.

Urban Growth

The expansion of a city or metropolitan area, both in terms of population and physical size.

White Prejudices

A term referring to prejudiced attitudes and beliefs held by white individuals or societies against people of other ethnicities or races.

Social Darwinism

The misapplication of Darwin's theory of evolution to social, political, and economic issues, promoting the idea that only the fittest individuals or societies survive and flourish.