Smart Businesses Regard Complaints from Customers as

question 20

Multiple Choice

Smart businesses regard complaints from customers as

• A)free consulting reports from the field.
• B)normal and therefore ignore them.
• C)a reason to avoid social media.
• D)appropriate to handle via phone only.

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Definitions:

NLRB

The National Labor Relations Board, a US federal agency tasked with enforcing US labor law in relation to collective bargaining and unfair labor practices.

Community of Interests

A group whose members share common concerns, goals, or backgrounds, especially within a professional or societal context.

Workplace Social Identity

The concept of how individuals perceive themselves within their workplace, shaped by their roles, responsibilities, and social interactions with colleagues.

Union Instrumentality

Represents the effectiveness of labor unions in achieving desired outcomes for their members, such as higher wages, better working conditions, and job security.