In Writing Messages That Deliver Instructions, What Advice Should You

question 32

Multiple Choice

In writing messages that deliver instructions, what advice should you follow?

• A)Use an autocratic tone to establish the importance of the instructions.
• B)Assume that employees want to contribute to the success of the organization.
• C)Focus on the steps in the procedure and let the tone take care of itself.
• D)Criticize the person(s)responsible for trouble with previous procedures and then praise the person(s)responsible for the new procedure.

---

Definitions:

Treasury Stock

Shares that were issued and subsequently reacquired by the issuing corporation.

Retained Earnings

The accumulated net income of a company that has not been distributed to shareholders as dividends.

Paid-in Capital

Funds raised by a company through the issuance of shares to shareholders, representing the funding the company has received from equity rather than from ongoing operations.

Stockholders' Equity

The ownership interest of stockholders in a company, represented by the company's assets minus liabilities.