In Writing Messages That Deliver Instructions, What Advice Should You

question 32

Multiple Choice

In writing messages that deliver instructions, what advice should you follow?

• A)Use an autocratic tone to establish the importance of the instructions.
• B)Assume that employees want to contribute to the success of the organization.
• C)Focus on the steps in the procedure and let the tone take care of itself.
• D)Criticize the person(s)responsible for trouble with previous procedures and then praise the person(s)responsible for the new procedure.

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Definitions:

Economic Cost

Cost to a firm of utilizing economic resources in production.

Sales Consulting

Professional services aimed at improving a company's sales processes, strategies, and performance.

Opportunity Cost

The missed opportunity for profit from other options when one option is selected.

Fully Depreciated

The state of an asset after its cost has been completely expensed or written off through depreciation, implying it has no book value.