Which of the Following Is the Most Appropriate Opening for an Adjustment

question 38

Multiple Choice

Which of the following is the most appropriate opening for an adjustment message granting a claim?

• A)We are very sorry to hear that your meal with us did not meet your expectations.
• B)Thank you for your letter of November 16 describing your bad dining experience with us last weekend.
• C)Although we believe that the food we served last weekend was of the highest quality, we are willing to refund the cost of your dinner this time only.
• D)The enclosed check for $78, which covers the cost of your dinner, demonstrates our desire to satisfy our customers and earn their confidence.

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Definitions:

Thoracic Cavity

The chamber of the body enclosed by the ribs, sternum, and vertebral column, containing the lungs and heart.

Ventral Cavity

The human body cavity located at the front, which houses organs including the heart, lungs, intestines, and liver.

Negative Feedback

A regulatory mechanism in which a stimulus causes an opposite output in order to maintain an ideal level of whatever is being regulated.

Stimulus

Anything that can provoke a response in an organism or part of the body.