If You Are Responding Favorably to Your Customer's Claim, the Best

question 79

True/False

If you are responding favorably to your customer's claim, the best opening is an apology.

---

Definitions:

Schaie's Perspective

Refers to the theoretical framework proposed by K.Warner Schaie regarding the sequential stages of cognitive development throughout the adult lifespan.

Cognitive Development

Refers to the process by which individuals acquire and develop the ability to think, reason, and understand over the course of their lives.

Dualistic Thinking

Dualistic thinking is the tendency to divide information, values, and perspectives into polar opposites, often ignoring complexities or middle grounds.

Schemes

Cognitive structures or patterns of behavior through which individuals process and understand their environment.