Maya Has Decided to Apologize Briefly in the Buffer of Her

question 40

Multiple Choice

Maya has decided to apologize briefly in the buffer of her bad-news message to a client. Which of the following is the best apology?

• A)We know that you rely on your espresso machine to function properly.
• B)We apologize for any inconvenience this may have caused .
• C)We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you .
• D)It is unfortunate that you are unhappy with your espresso machine .