Maya Has Decided to Apologize Briefly in the Buffer of Her

question 40

Multiple Choice

Maya has decided to apologize briefly in the buffer of her bad-news message to a client. Which of the following is the best apology?

• A)We know that you rely on your espresso machine to function properly.
• B)We apologize for any inconvenience this may have caused .
• C)We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you .
• D)It is unfortunate that you are unhappy with your espresso machine .

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Definitions:

Accounts Receivable Turnover

A financial ratio that measures how efficiently a company collects revenue from its credit sales, calculated as sales divided by average accounts receivable.

Net Sales

The total revenue from sales transactions after deducting returns, allowances, and discounts.

Average Accounts Receivables

The average amount of money owed to a company by its customers for goods or services provided on credit over a specific period.

Accounts Receivable Turnover

A financial ratio that measures how efficiently a company collects revenue owed by its customers over a period.