A Bad-News Message, Whether Delivered in Person or in Writing

question 84

Multiple Choice

A bad-news message, whether delivered in person or in writing, is usually better received when you

• A)give the reasons before the bad news.
• B)immediately share the bad news.
• C)provide the reasons and explanations but conceal the bad news.
• D)combine the buffer and bad news.

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Definitions:

Crowdsourcing

The method of acquiring knowledge, insights, or material by requesting input from a vast number of individuals, usually from those active on the internet.

Identify a Problem

The process of recognizing issues that might impede objectives or operations and defining them in a clear and precise manner.

Crowdsourcing

The act of obtaining information, ideas, or content by soliciting contributions from a large group of people, often from an online community.

Outside of the Organization

Refers to factors or influences that originate beyond the boundaries of an organization and can affect its operations and performance.