Human Resource Specialist Julie Woodard Must Inform Employees of a Major

question 70

Multiple Choice

Human Resource Specialist Julie Woodard must inform employees of a major reduction in health care benefits. When delivering this announcement, she should apply all the following techniques except

• A)let the employees find out through the office grapevine.
• B)inform the employees promptly.
• C)deliver the news personally, if possible.
• D)be honest.

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Definitions:

Customer Profitability

The profit that a company makes from serving a particular customer or client group over time.

Gross Margin

The difference between sales revenue and the cost of goods sold, representing the profitability of selling inventory.

Servicing Cost

The costs associated with maintaining and repairing products or equipment, contributing to the total cost of ownership.

Just-In-Time (JIT)

An inventory management system that aligns raw-material orders from suppliers directly with production schedules, aiming to reduce inventory costs and increase efficiency.