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Taylor Must Send a Bad-News Message to a Client and Indicate

question 67

Multiple Choice

Taylor must send a bad-news message to a client and indicate to her that he will be unable to meet a delivery deadline. What should Taylor do first ?


Definitions:

Process-Related

Pertaining to the methods, procedures, or steps followed to achieve a particular goal or outcome.

Task-Related

Pertaining to or involving the specific duties, actions, or responsibilities associated with a job or activity.

Maintenance-Related

Activities or tasks undertaken to preserve or keep something in optimal condition or working order.

Team's Current Stage

The present phase of development or progress in a team's lifecycle, such as forming, storming, norming, performing, or adjourning.

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