Maya Has Decided to Apologize Briefly in the Buffer of Her

question 40

Multiple Choice

Maya has decided to apologize briefly in the buffer of her bad-news message to a client. Which of the following is the best apology?

• A)We know that you rely on your espresso machine to function properly.
• B)We apologize for any inconvenience this may have caused .
• C)We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you .
• D)It is unfortunate that you are unhappy with your espresso machine .

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Definitions:

Accounting

The systematic recording, analyzing, and reporting of financial transactions pertaining to a business.

Unity of Command

This principle asserts that each employee should receive orders from only one superior to avoid confusion and conflicts in command.

Hierarchically Connected

Organized or structured in a way that entities are ranked one above the other according to status or authority.

Hierarchy of Authority

An organizational structure where entities are ranked according to levels of power and authority, usually from highest to lowest.