Maya Has Decided to Apologize Briefly in the Buffer of Her

question 40

Multiple Choice

Maya has decided to apologize briefly in the buffer of her bad-news message to a client. Which of the following is the best apology?

• A)We know that you rely on your espresso machine to function properly.
• B)We apologize for any inconvenience this may have caused .
• C)We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you .
• D)It is unfortunate that you are unhappy with your espresso machine .

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Definitions:

Efficiency

The extent to which time, effort, or cost is well used for the intended task or purpose within supply chain processes.

C2C Cycle

The cycle within consumer-to-consumer transactions, from one individual to another, typically facilitated by third-party platforms.

Accounts Payable

The amount of money a company owes to its suppliers or creditors for goods and services purchased on credit.

Return On Assets

A financial ratio indicating how profitable a company is relative to its total assets, measuring efficiency in using assets to generate earnings.