As an Employee, You Should Avoid Responding to Customer Complaints

question 62

True/False

As an employee, you should avoid responding to customer complaints on Twitter, Facebook, or other forms of social media because the audience is potentially too large.

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Definitions:

Trustworthiness

The quality of being reliable, honest, and deserving of trust.

Interest

A feeling of curiosity or concern about something, leading to a desire to learn more or engage with it.

Cognitive Dissonance

An uncomfortable mental state due to a contradiction between two attitudes or between an attitude and a behavior.

Stereotype

A widely held but oversimplified and generalized belief about a particular category of people, often leading to prejudiced attitudes and discriminatory behavior.