The Key to Ethical Communication Lies in the Motives of the Sender

question 56

True/False

The key to ethical communication lies in the motives of the sender.

Comprehend the meaning and scope of social media.

Recognize the key effects and components of social media engagement.

Grasp the concept of network effects in social media.

Understand the objectives and applicability of the 4E framework for social media.

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Definitions:

Ethics

Moral principles that govern a person's behavior or the conducting of an activity, guiding what is right and wrong.

Customer Service

The provision of assistance and advice by a company to those people who buy or use its products or services.

Listening

The act of attentively receiving information through hearing and understanding what is being communicated.

Customer Complaints

Expressions of dissatisfaction or reports of failure in a product or service from customers to the provider.