When Writing Persuasive Claim or Complaint Messages, You Should

question 54

Multiple Choice

When writing persuasive claim or complaint messages, you should

• A)suggest that the receiver intentionally deceived you or intentionally created the problem.
• B)use a moderate tone.
• C)inform the reader that you will contact the Better Business Bureau if your claim is not granted.
• D)use a strong tone with accusatory language to demonstrate your dissatisfaction.

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Definitions:

Transported

Moved or carried from one place to another.

Chronic Obstructive Pulmonary Disease

A group of progressive lung diseases, including emphysema and chronic bronchitis, that restrict airflow and cause breathing difficulties.

Cigarette Smokers

Individuals who regularly inhale the smoke of burned tobacco typically in the form of cigarettes.

Tidal Volume

The amount of air that is inhaled or exhaled during normal breathing.