What Is the First Thing You Should Do Before Making

question 52

Multiple Choice

What is the first thing you should do before making a business telephone call?

• A)Prepare an appropriate opening.
• B)Ask yourself if the phone call is necessary.
• C)Decide what you're going to say after the receiver answers.
• D)Write down the ideas you want to discuss so that you don't forget them.

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Definitions:

Orderly

A person, often in a hospital or military context, responsible for maintaining cleanliness, assisting with basic tasks, and following orders from supervisors.

Interwar Years

The period between the end of World War I in 1918 and the beginning of World War II in 1939, noted for political, economic, and social changes globally.

Consumerism

The societal trend that encourages the acquisition of goods and services in ever-increasing amounts.

Mass Culture

Cultural products and activities that are produced for and consumed by a large number of people across society.