Shipping Clerk Christina Included This Sentence in Her Message to a Customer

question 84

Multiple Choice

Shipping Clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of

• A)an unprofessional tone.
• B)overly formal language.
• C)a conversational style.
• D)plain English.

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Definitions:

Flow Sheet

A document used to record and track patient data over time, often used in medical and healthcare settings for monitoring treatment progress.

Private Health Information

Sensitive information about a person's health or healthcare provision that is protected by privacy laws.

SBAR

SBAR stands for Situation, Background, Assessment, and Recommendation, a structured method of communication used in healthcare to facilitate clear and concise information exchange.

Progress Notes

Documentation of a patient's clinical status during a hospital stay or over the course of outpatient care.