As a Customer Relations Specialist, Kendra Must Deny a Customer's

question 74

True/False

As a Customer Relations Specialist, Kendra must deny a customer's request for a cash refund. In her message to the customer, Kendra should include a statement such as I f you had read the return policy printed on your receipt, you should know that cash refunds will not be granted.

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Definitions:

Product Misuse

The incorrect, inappropriate, or unintended use of a product, which can lead to injury or failure to meet the user's needs.

Unforeseeable Way

A scenario or event that could not be predicted or anticipated, often used in legal contexts to describe accidents or events beyond control.

Contributory Negligence

This is a legal defense where the plaintiff is partially at fault for the injury or damage they have suffered, which can reduce or eliminate their entitlement to damages.

Negligent

Failing to take proper care in doing something, leading to damage or harm to another.