Although Many Companies Try to Deal with Disappointed Customers by Calling

question 38

Multiple Choice

Although many companies try to deal with disappointed customers by calling them immediately, written messages are also used to

• A)​promote good relations.
• B)formally confirm follow-up procedures.
• C)establish a record of the incident.
• D)All answer choices are reasons for written messages.

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Definitions:

Economy

The system of production, distribution, and consumption of goods and services within a society or geographical area.

Policy Analyst

A professional who evaluates and advises on the formulation of policies and strategies, often within governmental or organizational contexts.

Federal Government

The national government of a federation that holds the authority over the political entities such as states or provinces.

Societal Institution

An established organizational structure or system in society that governs the behavior and expectations of its members.