Although Many Companies Try to Deal with Disappointed Customers by Calling

question 38

Multiple Choice

Although many companies try to deal with disappointed customers by calling them immediately, written messages are also used to

• A)​promote good relations.
• B)formally confirm follow-up procedures.
• C)establish a record of the incident.
• D)All answer choices are reasons for written messages.

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Definitions:

Press Conferences

Scheduled events in which newsmakers address the media, typically to make announcements or answer questions.

Jane Addams

A pioneer American social worker, feminist, and activist, best known for founding the Hull House in Chicago, which aimed to improve the lives of the working class and immigrants.

Progressive-Era

A period of widespread social activism and political reform across the United States, roughly from the 1890s to the 1920s, aiming to address issues caused by industrialization.