Shipping Clerk Christina Included This Sentence in Her Message to a Customer

question 84

Multiple Choice

Shipping Clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of

• A)an unprofessional tone.
• B)overly formal language.
• C)a conversational style.
• D)plain English.

---

Definitions:

Mentally Ill Persons

Individuals experiencing mental disorder(s) that significantly affect their ability to function in daily life, ranging from chronic mental illnesses to temporary conditions.

Perceived

Recognized or understood in a certain way by the mind.

Unpredictability

The quality of being impossible to predict or foresee, leading to uncertainty and potential variability in outcomes.

Lying

The act of deliberately making a false statement with the intention of deceiving others.