When You Write a Claim or Complaint Letter, an Effective

question 21

True/False

When you write a claim or complaint letter, an effective persuasive technique is using words and phrases that clearly display how angry you are about the situation.

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Definitions:

Achieved Status

A status that depends on the capabilities and efforts of the individual.

Ascribed Status

A social position assigned to an individual at birth or involuntarily later in life, based on factors beyond their control, such as race, ethnicity, and family background.

Power

Is the probability that one actor within a social relationship will be in a position to carry out his or her own will despite resistance.

Social Relationship

Social relationships encompass the interactions and connections between individuals, ranging from casual acquaintances to intimate bonds.