When You Write a Claim or Complaint Letter, an Effective

question 21

True/False

When you write a claim or complaint letter, an effective persuasive technique is using words and phrases that clearly display how angry you are about the situation.

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Definitions:

Monopolizing

The practice of gaining exclusive control over a commodity or service in a particular market, limiting competition.

Alcoholic Drink

A beverage containing ethanol, commonly known as alcohol, which has psychoactive effects.

Sales Presentation

The actual presentation of the sales message to the prospect.

Organizational Vision

A strategic declaration of what an organization aspires to achieve or become in the future, guiding its plans and decisions.