All of the Following Are Goals for a Business Writer

question 34

Multiple Choice

All of the following are goals for a business writer who must communicate bad news except to

• A)project a professional image.
• B)convey empathy and sensitivity.
• C)be fair.
• D)prove that the customer is wrong.

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Definitions:

Nonverbally Communicate

The process of conveying a message or information without the use of spoken words, through gestures, facial expressions, and body language.

Organization's Culture

Refers to the shared values, beliefs, and the set of practices that characterize an organization and shape its employees' behavior.

Acts Role Models

embodies exhibiting behaviors or actions that serve as a positive example for others to emulate.

Legitimate Power

A form of authority where power is granted through an organizational structure or societal norms.