Although Many Companies Try to Deal with Disappointed Customers by Calling

question 38

Multiple Choice

Although many companies try to deal with disappointed customers by calling them immediately, written messages are also used to

• A)​promote good relations.
• B)formally confirm follow-up procedures.
• C)establish a record of the incident.
• D)All answer choices are reasons for written messages.

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Definitions:

Psychological Disorders

Psychological disorders are mental health conditions characterized by disruptions in thought, emotion, or behavior, leading to distress or impaired functioning.

Treatment

A systematic procedure designed to help change abnormal behavior into more normal behavior. Also called therapy.

Self-fulfilling Prophecy

A prediction that directly or indirectly causes itself to become true due to positive feedback between belief and behavior.

Multiaxial Diagnosis

A classification scheme used in the Diagnostic and Statistical Manual of Mental Disorders (DSM) that assesses different aspects of an individual's health or disorder across multiple axes or domains.