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____ Includes Online Tutorials or Help Systems That the User

question 20

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____ includes online tutorials or help systems that the user can bring up while the program is running, and (less often) written user's manuals.


Definitions:

Bad Debt Losses

Bad debt losses refer to the amount of receivables that a company anticipates will not be collected due to customers' inability to pay.

Credit Policy

A set of guidelines that a company uses to determine the creditworthiness of customers and the terms under which it will extend credit.

DSO

Days Sales Outstanding (DSO) represents the average duration in days for a business to receive payment following a sale.

Accounts Receivable

Money owed to a company by its customers for products or services that have been delivered but not yet paid for.

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