Examlex

Solved

A Movie Is an Interactive Environment

question 37

True/False

A movie is an interactive environment.


Definitions:

Service Recovery

Training and empowering frontline workers to solve a problem immediately.

Kaizen

A Japanese business philosophy of continuous improvement of working practices, personal efficiency, etc.

Empowering

The act of giving individuals or teams more authority and responsibility, enabling them to make decisions and contribute to organizational goals.

Service Quality

The perception of how well a service meets or exceeds customer expectations, often evaluated through dimensions like reliability, responsiveness, assurance, empathy, and tangibles.

Related Questions