Examlex
A movie is an interactive environment.
Service Recovery
Training and empowering frontline workers to solve a problem immediately.
Kaizen
A Japanese business philosophy of continuous improvement of working practices, personal efficiency, etc.
Empowering
The act of giving individuals or teams more authority and responsibility, enabling them to make decisions and contribute to organizational goals.
Service Quality
The perception of how well a service meets or exceeds customer expectations, often evaluated through dimensions like reliability, responsiveness, assurance, empathy, and tangibles.
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