Selena, the Head Architect of a Government Firm, Is Called

question 90

Multiple Choice

Selena, the head architect of a government firm, is called for a meeting with her boss. Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants. Using reflective listening, when responding to her boss, Selena should avoid:

• A)overly paraphrasing the concern being expressed.
• B)too much direct eye contact with him.
• C)even brief periods of silence.
• D)asking questions for clarification.