Examlex
The second step of decision making involves:
Customer Waiting Time
The amount of time a customer waits before receiving a service or good.
Queuing Theory
A mathematical study of waiting lines or queues, focused on understanding and optimizing processes in which entities wait for service.
Waiting Time
The period during which one waits for something to happen or arrive.
Hierarchy of Authority
An organizational structure where every entity in the organization, except one, is subordinate to a single other entity.
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