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_____ is the first step in the decision-making process.
Special Causes
Unusual factors or events that impact the process and result in variations not accounted for by the existing process model.
Quality Control Variables
Variables that are monitored and controlled during a manufacturing or service process to ensure the quality of the output.
Continuous Measurement
A method of data collection that records the variability and full range of quantitative data points across a continuum.
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