During a Training Session,Dawn Had to Act Out a Scenario

question 34

Multiple Choice

During a training session,Dawn had to act out a scenario in which she responded to an angry customer complaint.After the scenario,the training director pointed out a few constructive suggestions in which she could improve her technique.This is an example of ____.

• A) a facet critique
• B) feedback
• C) overlearning
• D) leniency error

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Definitions:

Fundamental Shifts

Significant changes in the core or essential parts of a society, economy, or industry that alter its direction or methods.

Evolution

The process of change and development over time, often referring to the gradual adaptation of organisms or ideas.

Bottom-up Change

A change management approach where initiatives and ideas originate from lower levels of the organizational hierarchy, engaging employees and encouraging innovation and collaboration.

Radical Change

Significant, fundamental alterations to the existing state of an organization, industry, or market.