Instructions: Identify the Following Term(s)

question 39

Short Answer

Instructions: Identify the following term(s).
Horatius at the bridge

---

Definitions:

Customer Returns

Merchandise that has been sold and later returned by the customer.

External Failure Cost

Expenses associated with defects that are found by the customer after the product has been delivered, including returns, repairs, and warranty claims.

Warranty Period

The specific timeframe during which a manufacturer or seller commits to repairing or replacing defective products at no charge to the customer.

Software Errors

Mistakes or faults in a computer program that cause it to produce incorrect or unexpected results or to behave in unintended ways.