Instructions: Identify the Terms and Briefly State Their Historical Significance

question 5

Short Answer

Instructions: Identify the terms and briefly state their historical significance.
Invasion of Normandy, June 6, 1944

---

Definitions:

Product Quality

The measure of a product's performance, durability, reliability, and compliance with standards that meet or exceed customer expectations.

Feedback-Based Quality

An approach to quality improvement that relies on using customer or user feedback to inform changes and enhancements.

Transcendent Quality

A level of quality that goes beyond ordinary limits, often difficult to quantify but recognized through experience.

Crisis Management

The process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders.